Privacy policy
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What Information Do We Collect?
1.1 Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us, for example when you submit a booking request, send us an email, or otherwise contact us.[1][2]
We collect personal information that you voluntarily provide when you:
– Submit a booking or enquiry form for our venues (Main Hall, Lounge Bar, Outdoor Area, Summer Stage, New Halls, etc.).
– Request information about availability, pricing, or technical specifications of the venue.
– Subscribe to our updates or marketing communications (if available).
– Participate in surveys, feedback forms, or other interactive features.
– Communicate with us by email, phone, or other channels.[2][1]
The personal information we collect depends on the context of your interactions with us and the Services and may include:
– Name and contact details: first and last name, email address, phone number, company name, and position (if provided), as well as any other similar contact data you choose to share.[1][2]
– Booking and event details: type of event, preferred date and time, estimated number of guests, preferred space (Main Hall, Lounge Bar, Outdoor, Summer Stage), technical and catering needs, and other logistical details.[2]
– Communication content: any messages, comments, or attachments you send us, including feedback about past or future events.[2]
We do not intentionally collect special categories of personal data (such as health, religious, or biometric data), and you should avoid including such information in free‑text fields unless it is strictly necessary and you choose to disclose it.[1]
1.2 Information Automatically Collected
In Short: Certain information is collected automatically when you visit the Site, such as IP address and device characteristics.[1][2]
When you visit, use, or navigate the Site, we automatically collect certain technical information that does not directly identify you as an individual but may be considered personal data in some jurisdictions, such as:
– IP address
– Browser type and version
– Device type and operating system
– Language preferences
– Referring URLs and pages visited
– Date and time of access
– General location (country or city level, if available)
– Information about how you interact with pages, forms, and content on the Site.[2][1]
This information is primarily used to maintain the security and operation of the Site, for internal analytics, and to improve the user experience.[1][2]
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How Do We Use Your Information?
In Short: We process your information for purposes based on legitimate business interests, the performance of a contract with you, your consent, and/or compliance with legal obligations.[3][1]
We use personal information collected via the Site for various business purposes, including:
– To respond to enquiries and booking requests, including providing availability and pricing information for our spaces (Main Hall, Lounge Bar, Outdoor Area, Summer Stage).[2]
– To prepare, conclude, and perform contracts for venue hire and related services.
– To manage event logistics, including coordination of technical equipment, catering, seating, and access.[2]
– To communicate with you about your enquiry, booking, changes, or cancellations.
– To send administrative information, such as updates to our terms, conditions, and policies.[1]
– To improve our Site, services, and user experience, including through analytics and statistics.[1][2]
– To protect our legitimate interests and the security of our facilities, systems, and users.
– To comply with legal obligations and respond to lawful requests from authorities.[3][1]
We process your information only when we have a legal basis to do so (for example, your consent, our contractual obligations, or our legitimate interests, provided these are not overridden by your rights and interests).[1]
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Will Your Information Be Shared With Anyone?
In Short: We share information only when necessary, for example with service providers involved in operating our Site or delivering event‑related services, or when required by law.[2][1]
We may share your information with:
– Service providers and partners*who assist us with hosting, IT support, analytics, email delivery, event production, catering, security, and other operational functions needed to run The Warehouse and its events.[2][1]
– Professional advisers (lawyers, accountants, insurers) where necessary for the protection of our rights or compliance with legal obligations.[1]
– Public authorities if we are legally required to disclose information, for example in response to a valid court order or regulatory request.[1]
We do not sell your personal information. If we engage third parties that act as data processors, they are bound by appropriate contractual obligations to protect your data and process it only according to our instructions.[3][1]
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Do We Use Cookies and Other Tracking Technologies?
In Short: Yes, we may use cookies and similar technologies to operate the Site, analyze usage, and improve your experience.[2][1]
We may use cookies, web beacons, tracking pixels, and similar technologies when you visit the Site in order to:
– Keep track of your session and preferences.
– Improve the performance and security of the Site.
– Understand how visitors use the Site and which pages are most popular.
– Support embedded content or third‑party tools where necessary.[2][1]
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.[3][2]
If we maintain a separate Cookie Policy, it will provide more detailed information about the types of cookies we use and how you can control them.[3][2]
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Do We Use Third‑Party Tools and Services?
In Short: We may use third‑party tools (such as analytics or media services) that process limited information about your use of the Site.[1][2]
For example, we may use:
– Website analytics services to track and report on Site traffic and usage patterns.
– Hosting providers, content delivery networks, and security tools to ensure availability and protection of the Site.
– Email and communication platforms to manage contact and event‑related correspondence.[2][1]
These third parties may use cookies or similar technologies and act as independent controllers or processors of your personal data, depending on the specific service. We recommend that you review their privacy policies where applicable.[1]
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Is Your Information Transferred Internationally?
Depending on your location and the location of our service providers, your personal information may be stored and processed in countries other than your own. Where required by applicable law, we take appropriate measures to ensure that any international data transfers provide a similar level of data protection as in your home jurisdiction, for example by using standard contractual clauses or other appropriate safeguards.[3][1]
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What Is Our Stance on Third‑Party Websites?
The Site may contain links to third‑party websites, services, or social media platforms that are not operated or controlled by us. We are not responsible for the content, privacy practices, or security of these third‑party websites. We encourage you to review the privacy policies of any third‑party sites you visit.[2][1]
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How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.[1][2]
We retain personal information for the period strictly necessary to:
– Respond to your enquiry or complete your booking and event.
– Maintain records required for accounting, tax, or legal compliance.
– Resolve disputes and enforce our agreements.[3][1]
When we no longer have a legitimate need to process your personal information, we will delete or anonymize it, or, if this is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.[1]
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How Do We Keep Your Information Safe?
We use appropriate technical and organizational measures designed to protect the security of your personal information. These measures may include access controls, secure hosting, encryption in transit where applicable, and internal policies to limit access to personal data to those who need it to perform their duties.[3][2][1]
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee absolute security.[1]
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## 10. Do We Collect Information From Minors?
Our Site and Services are not directed to children and we do not knowingly collect personal information from individuals under the age required by applicable law (for example, under 16). If we learn that personal information from a minor has been collected, we will take reasonable steps to delete such data as soon as possible. If you believe that a minor has provided personal information through the Site, please contact us using the details in the “Contact Information” section.[2][1]
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What Are Your Privacy Rights?
Depending on your location and applicable data protection laws, you may have certain rights in relation to your personal information, such as:
– The right to access the personal data we hold about you.
– The right to request correction of inaccurate or incomplete data.
– The right to request deletion of your personal data in certain circumstances.
– The right to object to or request restriction of processing in certain cases.
– The right to withdraw consent where processing is based on your consent.
– The right to data portability, where applicable.[4][1]
To exercise your rights, please contact us using the details in the “Contact Information” section. We may need to verify your identity before responding to your request and will respond within the timeframe required by law.[4][1]
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Controls for Do‑Not‑Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do‑Not‑Track (“DNT”) feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized, and we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If such a standard is adopted in the future, we will describe our response to DNT signals in an updated version of this privacy policy.[1]
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Do We Make Updates to This Policy?
We may update this privacy policy from time to time in order to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by an updated “Last Updated” date at the top of the policy and will be effective as soon as it is accessible on the Site.[3][2][1]
You are encouraged to periodically review this privacy policy to stay informed about how we protect your information.[2]
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Contact Information
If you have questions or comments about this policy or our data practices, or if you wish to exercise your privacy rights, please contact us using the contact details provided on the Site (for example, the “Contact us” or “Book now” sections).[2][1]
You may also contact us through the general contact channels of The Warehouse by IT Quarter as listed on https://warehousecy.com.[2]
